HELP / FAQs
1) Where should I send my prescription?
Please send your prescription to:
Euromeds, Unit 7 Curo Park,
Park Street, Frogmore,
St Albans, Herts,
AL2 2DD
2) How much do you charge for delivery?
We are able to supply orders to most countries worldwide. Delivery charges will depend on the weight of your order and the destination. We will confirm the delivery charge at the checkout page, before you confirm payment of your order.
Certain individual countries place restrictions on the types of products that may be posted into them. In instances where your order is seized by customs, Pharmacy2U Ltd will not be able to offer a refund for orders not delivered under these circumstances.
Non-prescription orders are sent by air recorded delivery and a signature will be needed upon receipt of your goods. Certain individual countries place restrictions on the types of products that may be posted into them. We will inform you individually if there are any problems.
Prescriptions delivered to non-UK destinations will be sent by Royal Mail international recorded delivery and a signature will be needed upon receipt of your goods. A charge of £6.00 will be made and delivery will typically take 7-10 days. Faster delivery options are available upon request. (Please contact customer service team on 0000 000 000 or email them at euromeds.)
Heavy Parcels
We charge a delivery fee of £2.95 for heavier parcels (over 2kg). This will be automatically added at the checkout stages by the website.
3) How do I pay for my products?
4) Are credit transactions over the internet safe?
The credit care area on lour site is secure, Euromeds utilise industry standard Secure Sockets Layer (SSL) technology to allow the encryption of all credit card information. This means information passed between your computer and our web site cannot be read by any third party. SSL encryption technology, used by many Internet stores similar to ourselves, virtually eliminates credit card fraud on the internet.
5) What happens if I’m not at home when you deliver?
We use Royal Mail and Business Post services for the majority of our deliveries. Depending on the nature and value of your order, we may use an enhanced service such as Recorded or Special Delivery, which will require a signature on delivery - if you are not in, you will be left a note to say that delivery was attempted, which will also contain full instructions about how to obtain your parcel - either by rearranging a delivery time, or by collecting the parcel from a local delivery office. If you wish for your order to be delivered on a particular date, call us on 0800 121 8674 and we'll do our best to help.
6) Where do you deliver to?
We will deliver to addresses in the UK, Northern Ireland and Europe.
7) What payment methods do you accept?
We accept most types of debit and credits cards, including Visa, Mastercard, Visa Electron, Solo, Maestro, Delta and American Express.
8) What do I do if I haven’t received all of my order?
Check you despatch note to see if all goods have been detached we may have included items in a separate box. The dispatch email will tell you the number of boxes dispatched. Occasionally when we pack your order some of the items may not be available. We do not want to delay the rest of your order so we’ll cancel the out of stock item and dispatch the rest of the order to you. If this happens, we will send you an email advising you of the cancellation. The paperwork for your order will show you everything we’ve included and we’ll only charge you for the items we send.
9) How do I return an item?
Unfortunately as Euromeds is a prescription service we are unable to accept any returns of medication.
10) Where is my refund?
If you have returned an item and are expecting a refund please allow of 10 days for it to appear on your card. We’ll send you an email to let you know when the refund has been processed. If you’ve asked for a replacement and the item is unavailable, we will issue a refund instead. You’ll be able to track this through our carrier’s website in exactly the same way as your original order.
11) What is VAT exemption and can I claim it?
Some products that we sell have been specifically designed for use by persons who are disabled or chronically sick. HM Customs and Excise rules allow these items to be purchased by the customer at a VAT exclusive price as long as they are purchased by or for a disabled or chronically sick person. The goods must also be for personal or domestic use only and must be applicable to that person’s disability or sickness.
A person is “chronically sick or disabled” if he/she is a person:
It does not include a frail elderly person who is otherwise able bodied, or any person who is only temporarily disabled or incapacitated, such as with a broken limb.
